Política de reembolso
RETURN, REFUND & EXCHANGE POLICY
Last updated: July 27, 2026
This Return, Refund & Exchange Policy applies to eligible products purchased directly from Bling Lighting Studio and delivered to customers in the United States.
Please review this policy before placing an order.
1. RETURN WINDOW
We accept return requests for eligible products within 30 calendar days of the confirmed delivery date.
The return window begins on the date the carrier confirms that the order was delivered. It does not begin on the order date or shipment date.
Return requests submitted more than 30 calendar days after confirmed delivery are not eligible for return.
2. PRODUCT CONDITION
To qualify for a return, the product must be:
• New
• Unused
• Uninstalled
• Unaltered
• In its original condition
• Complete with all original parts and accessories
• Packed in the original packaging or equivalent protective packaging approved by us in writing
Products that have been installed, wired, assembled, modified, used, damaged after delivery, or returned with missing parts are not eligible for a standard return.
Installation should not be attempted until the customer has confirmed that the product, size, finish, components, and condition are correct.
3. RETURN AUTHORIZATION
All returns require prior written authorization from Bling Lighting Studio.
To request a return, contact us at:
Email:
sale@blinglightingstudio.com
Phone / WhatsApp:
+1 (213) 902-2964
Please include:
• Order number
• Product name
• Reason for the return
• Photos showing the product’s current condition
• Photos of the original packaging
If the return is approved, we will provide return instructions and the authorized return address.
Do not send a product to our registered business address.
Products returned without prior written authorization may be refused and may not qualify for a refund.
4. RETURN METHOD
Authorized returns must be sent by mail, parcel carrier, or freight carrier, depending on the size and weight of the product.
We do not accept in-store returns.
The customer must use a trackable and appropriately insured shipping service. The customer should retain the tracking number and shipping receipt until the refund has been completed.
5. NON-DEFECTIVE RETURNS
For returns caused by change of mind, ordering the wrong size, no longer needing the product, preference regarding color or appearance, or another non-quality reason:
• The customer is responsible for arranging the return shipment
• The customer is responsible for the return shipping cost
• We do not provide a prepaid return label
• A restocking fee equal to 15% of the product price will be deducted from the refund
The customer is responsible for ensuring that the product is adequately packed and delivered safely to the authorized return location.
Because lighting products may be fragile, oversized, or shipped internationally, return shipping costs may be significant.
6. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If a product arrives damaged, defective, incomplete, or different from the product ordered, contact us no later than 7 calendar days after delivery.
Please provide:
• Order number
• Photos of the outer packaging
• Photos of the product
• Photos of the shipping label
• Photos or video clearly showing the issue
• A description of the problem
After reviewing and verifying the issue, we may provide an appropriate resolution, including:
• Replacement parts
• Reshipment of missing components
• Repair support
• Replacement product
• Authorized return for refund
For a verified damaged, defective, or incorrect product:
• The 15% restocking fee will not apply
• Bling Lighting Studio will cover the approved return or replacement shipping arrangement
• The customer must follow the return or disposal instructions provided by our team
Do not discard the product, parts, or packaging while the case is under review.
Damage caused by improper installation, incorrect wiring, misuse, unauthorized modification, or failure to follow installation requirements is not considered a manufacturing or shipping defect.
7. EXCHANGES
We do not offer direct exchanges for customer-preference returns.
To obtain a different product, size, finish, or configuration, the customer must:
1. Request a return for the eligible original product
2. Complete the authorized return process
3. Place a new order for the preferred product
Replacement of a verified damaged, defective, missing, or incorrect product is handled as a damage or warranty resolution and is not considered a standard exchange.
8. NON-RETURNABLE PRODUCTS
The following products are not eligible for return or refund unless they arrive damaged, defective, or incorrect:
• Products personalized or modified at the customer’s request
• Products made to customer-provided dimensions
• Products with a custom finish, custom color, custom canopy, custom hanging drop, custom wiring, or custom configuration not offered as a standard selectable option
• Custom-quoted project orders
• Bulk or commercial orders produced under a separate written quotation
• Installed, used, altered, rewired, or customer-damaged products
• Products returned without authorization
• Products missing original parts or accessories
• Products damaged because of inadequate return packaging
• Returns requested more than 30 calendar days after delivery
• Services that have already been completed
A standard catalog product is not automatically considered non-returnable merely because it is produced after the order is placed. The custom-product exclusion applies only when the product has been personalized, modified, or produced according to customer-specific requirements outside the standard catalog options.
9. RETURN PACKAGING
Products should be returned in their original packaging.
If the original packaging is unavailable, the customer must contact us before shipping the return. Alternative packaging must be approved by us in writing.
The customer is responsible for damage occurring during a non-defective return because of insufficient packaging, improper handling, or use of an unsuitable shipping service.
A refund may be reduced or denied if the returned product is damaged during return transit because it was not adequately protected.
10. RETURN INSPECTION
After an authorized return is received, we will inspect the product and packaging.
We will notify the customer whether the return has been approved or rejected.
Approval depends on the product meeting the eligibility requirements stated in this policy.
11. REFUNDS
Approved refunds will be issued to the original payment method.
Refunds are processed within 14 business days after the returned product has been received, inspected, and approved.
For non-defective returns, the refund will equal:
Product price
minus the 15% restocking fee
minus any other customer-authorized return charges, where applicable
For verified damaged, defective, or incorrect products approved for a full refund, no restocking fee will be deducted.
Banks, credit card companies, and payment providers may require additional time to post the refund after it has been issued.
12. ORDER CANCELLATION
Customers may request cancellation within 24 hours after placing an order.
A full cancellation refund will be provided if the order has not entered production, customization, packaging, or shipping preparation.
If production or customization has already begun, cancellation may not be possible.
Once an order has shipped, it cannot be cancelled. The customer must wait for delivery and then request a return if the product is eligible under this policy.
13. REFUSED OR FAILED DELIVERY
Do not refuse a delivery without written authorization from Bling Lighting Studio.
An unauthorized refused delivery may be treated as a non-defective return.
The customer may be responsible for:
• Return shipping
• Storage fees
• Re-delivery fees
• Rerouting fees
• Carrier handling charges
• The 15% restocking fee
A shipment that cannot be delivered because of an incorrect or incomplete customer-provided address may also be subject to these charges.
14. COLOR AND MATERIAL VARIATIONS
Natural materials and handmade components may contain reasonable variations in color, pattern, texture, veining, bubbles, dimensions, or finish.
Examples include natural alabaster, handmade glass, ceramic pieces, stone, shell, and hand-applied metal finishes.
Reasonable natural or handmade variation is not automatically considered a defect.
Materially incorrect products, verified damage, missing components, or manufacturing defects will be reviewed under Section 6.
15. CONTACT INFORMATION
For return, refund, cancellation, or product issue questions, contact:
Bling Lighting Studio
Email:
sale@blinglightingstudio.com
Phone / WhatsApp:
+1 (213) 902-2964
Registered business address:
30 N Gould St
Sheridan, Wyoming 82801
United States
Important:
The registered business address is not an authorized return address.
The applicable return address and return instructions will be provided only after a return request has been reviewed and authorized.