Most of our lighting is made to order or produced in small batches. This allows us to offer additional sizes, finishes, hanging lengths, and project-based customization.

Selected items may be available for faster shipment. If your order is time-sensitive, please contact us before purchasing so we can confirm current availability and the estimated delivery schedule.

Many fixtures are made to order. Production time varies according to product dimensions, materials, finish, quantity, and customization requirements.

The estimated production schedule begins after all order details and customization requirements have been confirmed.

We provide free shipping on all orders. Shipping time varies depending on the product size, transportation method, and destination.

Delivery times are estimates and may vary by destination, product size, customs clearance, weather, and local carrier schedules. Please contact us before ordering if you are working toward a fixed installation date.

For orders confirmed as DDP — Delivered Duty Paid — applicable import duties and taxes are included in the confirmed order amount unless otherwise stated.

We arrange the main international shipping process and customs clearance. If your destination or delivery address falls outside our normal DDP service area, we will contact you before the order is finalized.

Selected fixtures can be customized in size, finish, glass color, hanging length, canopy size or shape, light color temperature, and overall layout.

Before production, we will confirm the requested specifications, pricing, production time, and drawings when required. Customized and made-to-specification products are generally non-returnable unless they arrive damaged, defective, or incorrect.

For a size or hanging-height recommendation, please send us:

• Ceiling height
• Room length and width
• Table, island, or staircase dimensions
• Junction-box position
• Preferred height from the floor or furniture surface
• A clear photo or drawing of the installation area

Our team can review the fixture size, hanging drop, canopy position, and overall proportion before production.

The overall design, dimensions, finish, and configuration will follow the selected product option or confirmed custom drawing.

Natural alabaster, selenite, stone, and handmade glass may vary slightly in color, veining, texture, translucency, and shape. These natural and handcrafted variations are part of the material rather than product defects.

Colors may also appear slightly different depending on room lighting, bulb temperature, photography, and screen settings.

Eligible standard products may be returned within 30 days of confirmed delivery, provided they are unused, uninstalled, complete, and packed in the original packaging or other protective packaging approved by us in advance.

For preference-based returns, the customer is responsible for return shipping costs and a 15% restocking fee. Customized, installed, used, altered, and made-to-specification products are generally non-returnable.

Please contact us for written return authorization before sending any item back. The registered business address is not an authorized return address.

View the Refund Policy

Please inspect the shipment before installation. Report visible shipping damage within 48 hours of delivery. Report concealed damage, missing parts, or other product issues within 7 calendar days of delivery.

Please provide clear photos of:

• The outer packaging
• The damaged or incorrect item
• The shipping label
• All affected parts

Keep the product and packaging until our team has reviewed the case. Depending on the issue, we may arrange replacement parts, a partial reshipment, a replacement fixture, or another appropriate solution.