Production typically takes 15–20 business days. Custom orders may require up to 25 business days. Free insured shipping is included with your order.

Free standard shipping is available on eligible online orders delivered within the United States. Estimated handling and production time is 15–30 business days, followed by an estimated 20–35 business days in transit.

Delivery times are estimates and may vary by destination, product size, customs clearance, weather, and local carrier schedules. Please contact us before ordering if you are working toward a fixed installation date.

The current shipping policy applies to eligible delivery addresses within the United States. Optional or separately requested services are not included in free standard shipping and must be approved before they are provided.

Shipping method and delivery scheduling vary by product size, packing requirements, destination, and site access. Review the Shipping Policy or contact us before ordering if your address has special delivery requirements.

Customization requests for size, finish, glass color, hanging length, canopy, light color temperature, or layout may be reviewed and are available only after written confirmation before purchase.

Before production, we will confirm the requested specifications, pricing, production time, and drawings when required. Customized and made-to-specification products are generally non-returnable unless they arrive damaged, defective, or incorrect.

For a size or hanging-height recommendation, please send us:

• Ceiling height
• Room length and width
• Table, island, or staircase dimensions
• Junction-box position
• Preferred height from the floor or furniture surface
• A clear photo or drawing of the installation area

Our team can review the fixture size, hanging drop, canopy position, and overall proportion before production.

The overall design, dimensions, finish, and configuration will follow the selected product option or confirmed custom drawing.

Natural alabaster, selenite, stone, and handmade glass may vary slightly in color, veining, texture, translucency, and shape. These natural and handcrafted variations are part of the material rather than product defects.

Colors may also appear slightly different depending on room lighting, bulb temperature, photography, and screen settings.

Eligible standard products may be returned within 30 days of confirmed delivery, provided they are unused, uninstalled, complete, and packed in the original packaging or other protective packaging approved by us in advance.

For preference-based returns, the customer is responsible for return shipping costs and a 15% restocking fee. Customized, installed, used, altered, and made-to-specification products are generally non-returnable.

Please contact us for written return authorization before sending any item back. The registered business address is not an authorized return address.

View the Refund Policy

Please inspect the shipment before installation. Report visible shipping damage within 48 hours of delivery. Report concealed damage, missing parts, or other product issues within 7 calendar days of delivery.

Please provide clear photos of:

• The outer packaging
• The damaged or incorrect item
• The shipping label
• All affected parts

Keep the product and packaging until our team has reviewed the case. Depending on the issue, we may arrange replacement parts, a partial reshipment, a replacement fixture, or another appropriate solution.